MixAiX ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your information when you interact with our AI automation services (the "Services"), including our AI Agents that communicate via WhatsApp and other messaging platforms.
1. Information We Collect
1.1 Information you provide directly – names, phone numbers, email addresses, messages or other data you send when chatting with our AI Agents or contacting us.
1.2 Usage data – technical logs generated when you interact with the Services (e.g., time of interaction, message IDs, delivery status).
2. How We Use Your Information
We use collected information to:
- Deliver and improve our AI automation Services.
- Provide customer support and respond to inquiries.
- Monitor performance, detect fraud or abuse, and ensure service reliability.
- Comply with legal obligations.
3. Data Storage & Security
Data is stored on secure servers located in the region selected by our clients. We implement industry‑standard measures to protect your data against unauthorised access, loss or alteration.
4. Message Retention
Message content exchanged with our AI Agents is retained only for as long as necessary to provide the Services, improve accuracy and comply with applicable laws.
5. Sharing & Third Parties
We do not sell or rent personal data. We may share limited data with trusted sub‑processors (e.g., cloud hosting or messaging providers) strictly to deliver the Services, subject to confidentiality obligations.
6. Your Rights
Depending on your location, you have rights to access, correct, delete or restrict processing of your personal data. Contact us at privacy@mixaix.com to exercise these rights.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date.
8. Contact Us
If you have questions about this Policy or our data practices, please email privacy@mixaix.com or write to MixAiX, Dubai Silicon Oasis, Dubai, UAE.